How do I place an order?
Browse through the store and click 'Buy it' against each item you wish to purchase. This will add each item selected to your shopping basket. You can remove items purchased or continue shopping at this stage.
Once you have finished shopping, proceed to Checkout where you will be asked to login to your account. If you do not have an account please you can create one at that time.
You will need an email address to do this. If you do not have an email address you can easily create a free one from sites such as MSN or Google.
If you have an account but have forgotton your password, click on 'forgotten password' and a new one will be sent to your email address. You can then login using your new password and then change it to one you can remember.
When you have successfully entered your email address and password, click 'Submit'.
Next you can now change the delivery address if you wish, and select the relevant delivery charge (this will be checked when your order is processed). Click 'Submit' when finished.
Now select your required payment method, NOCHEX for card payment or cheque for manual payment, and click 'Submit'. This will take you to 'Order Confirm' where you can edit delivery address, delivery charge, billing address, products purchased, and payment method. Check the total due and click 'Submit'.
If you elected to pay by cheque or postal order, your order has now been successfully entered and all you have to do is send us your cheque.
If you elected to pay by NOCHEX, you will be taken directly to their secure site to process your payment. You don't have to register for an account with them to use their services.
You will automatically be directed back to us after you have completed your payment so that the order can be processed correctly. You will also receive a confirmation email for all orders placed.
We will contact you if there any any problems with your order or any items are out of stock, in which case you can either cancel the order or accept an alternative.
Useful Information:- If you logout of your account before completing the order process your Checkout Basket will remain intact until you login again, but your Shopping Basket will be emptied. This saves you re-finding the items you have already selected but not processed.
Any items you subsequently add to your Shopping Basket will then be added to any items already in your Checkout Basket when you next login. You can still edit these items at the Order Confirm stage before your order is processed.
Note :- You cannot add any item(s) to your order once it has been accepted. If you wish to do this please place a new order for the additional item(s).
What is your Returns/Refunds/Cancellations policy?
Returns/Refunds :-
You have the right to cancel or return any item(s) you purchase from us for a full refund of the amount you paid for the item(s) under our 'no quibble' money back guarantee policy whatever the reason (e.g. faulty, damaged, not required etc.), providing that you contact us first stating your intention to do so within 7 days of receiving the said item(s) and returning the item(s) to us within a further 21 days.
NB - If you are returning an item which is not damaged or faulty, it must be unworn, in perfect condition, and in its original packaging.
Delivery Charge Refunds:-
If the item(s) you are returning are not damaged or faulty, we do not refund any delivery charges nor the cost of returning the item(s) to us.
If the item(s) you are returning are damaged in transit, we will refund the full delivery charge if the original order was for a single item (or any difference to the original delivery charge if this would have been less without the returned item(s) on a multiple item order), but not the cost of returning the item(s) to us. Please retain and return all original packaging as we may need it for insurance purposes. It is advisable to inspect the package when it is delivered and obtain a signed admission from the carrier if it arrived damaged, or refuse to accept the delivery.
If the item(s) you are returning are faulty (which is extremely rare as all our products are carefully quality checked before despatch to ensure your order is delivered in perfect condition), we will refund the full delivery charge if the original order was for a single item (or any difference to the original delivery charge if this would have been less without the returned item(s) on a multiple item order), and the cost of returning the item(s) to us at the current Royal Mail recorded delivery rate.
Cancellation Refunds :-
If you cancel part of your order before it is despatched, we will refund the full value of the items(s) cancelled, amend your order, and re-calculate any delivery charge due (also refunding any difference if the new delivery charge is at a lower rate to the original delivery charge).
If you cancel all of your order before it is despatched, we will refund the full value of the order (including any delivery charge) and cancel your order for you.
If you cancel all or part of your order after it is despatched, the Returns/Refunds policy above applies.
Any refund requests notified to us after the 7 day period stated above will be considered on an individual basis.
This does not affect your statutory consumer rights.
If sending a return, please arrange for delivery to our address below. We strongly recommend that you obtain a certificate of posting from the Post Office, or proof of despatch by a carrier, as we cannot accept responsibility for lost packages. For peace of mind we advise that you send the package Royal Mail recorded delivery.
Lost Items :-
It is very unusual for an order to be lost in transit. However, if you suspect that this may have been the case please Contact Us as soon as possible after the expected delivery time (see the 'How do you deliver orders?' question above) confirming that the item(s) have not arrived so we can liaise with the Royal Mail to determine if there has been a problem.
Please check with neighbours and your local delivery office first in case they are holding the package for you. We cannot take any action until the Royal Mail have concluded their investigations, which will only start once the package has been missing for at least 15 working days from the date of despatch.
Please contact us straight away if the package arrives within this time.
Once the Royal Mail have confirmed the package is officially 'lost' we will make a full refund of the total amount of the order, including any delivery charges.
No refunds will be given for returns if we do not receive the item(s) within 28 days from your receipt of the order.
No refunds will be authorised for returns until the returned item(s) have been inspected by us.
Refunds will normally be made within 7 days of authorisation and notified to you by email. If you paid via NOCHEX, any refund due will be credited back to either the card used for the original payment.
If you paid by cheque or postal order, any refund due will be made by cheque.
All refunds will be made under the terms and conditions stated above. No payment will be made for, but not limited to, disappointment, time lost, or any consequential loss of any form whatsoever.
IMPORTANT - YOU MUST OBTAIN A RETURNS NO. FROM US BEFORE SENDING BACK YOUR PURCHASE.
Please email us to obtain this number stating your reason for the return (e.g. 'Right to Cancel', 'Damaged', 'Not Required' etc.).
NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RETURNS NO. ISSUED BY US.
Please send your returns to:
Your Choice Jewellery
Returns Dept
Unit 4
Menta Business Centre
21-27 Hollands Road
Haverhill
Suffolk
CB9 8PU
